NashTech

Automation saving leads to electronics manufacturer seeing 78% time saving

Automation saving leads to electronics manufacturer seeing 78% time saving

Introduction

The key metrics have demonstrated a continuous improvement in monthly accuracy levels providing results greater than 99%. The time a bot takes to process and verify a single invoice has been reduced by 78%, from 90 seconds to 20 seconds.

About the client

Our client is one of the world’s leading electronics manufacturer with production in Vietnam reaching US$200 billion in 2020.

The challenge

Our client designed a process to perform eInvoices verification to prevent payment discounts / bonus conditions bias. It required fully manual data checks related to 40,000 eInvoices versus data recorded by retailers on a monthly basis to confirm the discount and promotion calculated to customers.

NashTech identified resource issues that were affected by the volatility of data volume from no data on one day to 10,000 data points received on another. There was a contractual expectation of 98% data checks accuracy and a need to provide continuous service excellence.

Our approach

Standardisation was applied before progressing with the technical design of an automatic validation solution pairing Microsoft Virtual Agent with UiPath robots in real time.

We delivered a phased automation over a two-month period to minimise any disruption to the operations and rolled out to the private cloud to ensure the solution is secure, easy to maintain and scalable.

The automation adoption followed agile methodology and a scrum framework. Post production release followed a hyper care period which ensured sustainable automation running and support.

The solution

We have designed and developed a highly flexible solution corresponding to a need of randomised data pools being validated against various promotion programmes rules. It’s a quality controller who steers automation on which pools to be checked and should it be done with end-to-end validation or only on some defined steps.

The engine of our automation solution is a robotic process automation software platform, which can be triggered by a quality controller filling in daily validation preferences to robotic operating log or via dialog with chatbot on Microsoft Teams. Resources supervising and auditors can access daily processing outputs in a real time.

The outcome 

The risk of missing any payment conditions incompliances has been reduced thanks to the reduction of errors. Now that manual efforts have been reapplied to focus on nonstandard scenarios the accuracy has also increased.

The key metrics have demonstrated a continuous improvement in monthly accuracy levels providing results greater than 99%. In ten months of running the bot, 67% of all validation activities were handled autonomously by the bot leaving the team more time to investigate nonstandard scenarios.

The time a bot takes to process and verify a single invoice has been reduced by 78%, from 90 seconds to 20 seconds. Time gained enables the operations team to spot audit inaccuracies faster and accelerate the customer experience by applying and communicating corrections in days rather than weeks.

Read more case studies

Modernising legacy systems and driving efficiencies through partnership with RPS

Explore how NashTech help RPS modernise legacy systems and drive efficiencies through partnership

Supporting digital shelf analytics and unlocking eCommerce growth

Explore how NashTech help the digital shelf analytics and unlock growth with a world leading data insights and eCommerce solutions provider.

How THE OUT is disrupting the premium car rental industry

By working closely and collaboratively with the NashTech development team in Vietnam, they were able to build a high quality, digital first, luxury rental car service. Looking ahead into the future,...

GCP
GCP

Let's talk about your project

Our partnerships

Scroll to Top
PANEL DISCUSSION
Join the conversation and gain invaluable insights!
How Enterprises Can Leverage Cloud for Business Growth?
FREE WHITEPAPER
Unlock the power of knowledge with our new whitepaper
“Elevating User Experience for Product Owners”